SYSTEM STATUS
CLOUD5.CO - Depredated service
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 25, 2024 - 07:09 PDT
Identified - The issue has been identified and a fix is being implemented.
Jul 24, 2024 - 11:40 PDT
Investigating - Details:
We have become aware of a potential issue affecting the quality of service. Our team is currently investigating to determine the cause and scope of this issue. Further updates will be provided as more information becomes available.
Jul 24, 2024 - 09:12 PDT
North America :: b-hive Operational
Call Processing Operational
Call Quality Operational
Call Recording Operational
Communicator Operational
Contact Center Operational
Device Provisioning Operational
Device Registration Operational
Edge SD-WAN Operational
Mobile iPhone & Android App Operational
Notifications ? Operational
Portal Operational
SIP Trunking Operational
SMS Operational
Website Operational
Virtual Fax Operational
Voicemail Operational
North America :: GoContact Operational
Portal Operational
Voice Inbound Operational
Voice Outbound Operational
IVR Operational
GoAI Operational
SoftPhones Operational
Tickets Operational
Scripts Operational
Webchat Operational
Social Operational
WhatpsApp Operational
Dashboards Operational
Reporting Operational
Call Recording Operational
Quality Management Operational
API Operational
Carriers Operational
North America :: Cloud PBX Operational
Auto Attendants Operational
Call Recording Operational
Call Processing Operational
Call Quality Operational
Communicator Operational
Device Provisioning Operational
Device Registration Operational
Portal ? Operational
SIP Trunking Operational
Website ? Operational
Virtual Fax Operational
Voicemail Operational
North America :: YipTel Operational
Call Quality Operational
Cloud Accession Meeting Operational
Cloud Auto Attendants Operational
Cloud Call Processing Operational
Cloud Call Recording Operational
Cloud Conferencing Operational
Cloud Desktop App Operational
Cloud Mobile iPhone & Android App Operational
Cloud Portal Operational
Cloud SMS Operational
Cloud Voicemail Operational
Edge SD-WAN Operational
Electronic Fax Operational
Enterprise Operational
Reach Operational
SIP Trunking Operational
South America :: GoContact Degraded Performance
Portal Operational
Voice Inbound Operational
Voice Outbound Operational
IVR Operational
GoAI Operational
SoftPhones Operational
Tickets Operational
Scripts Operational
Webchat Degraded Performance
Social Degraded Performance
WhatpsApp Degraded Performance
Dashboards Operational
Reporting Operational
Call Recording Operational
Quality Management Operational
API Operational
Carriers Operational
EMEA :: GoContact Operational
Portal Operational
Voice Inbound Operational
Voice Outbound Operational
IVR Operational
GoAI Operational
SoftPhones Operational
Tickets Operational
Scripts Operational
Webchat Operational
Social Operational
WhatpsApp Operational
Dashboards Operational
Reporting Operational
Call Recording Operational
Quality Management Operational
API Operational
Carriers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

Unresolved incident: CLOUD5.CO - Depredated service.

Jul 24, 2024
Jul 23, 2024
An issue impacting Cloud07 has been identified.
Resolved - This incident has been resolved.
Jul 23, 12:54 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 23, 12:27 PDT
Identified - The issue has been identified and a fix is being implemented.
Jul 23, 12:25 PDT
Investigating - Details:
An issue impacting Cloud07 has been identified.

Current Impact:
Cloud Down

We are committed to restoring normal service operations as quickly as possible.
Jul 23, 12:08 PDT
Jul 22, 2024
LATAM - ALL CLOUDS - Constraints on access to the platform.
Resolved - This incident has been resolved.
Jul 22, 07:10 PDT
Identified - Difficulties were identified with the ISP peering, the traffic was shifted away from that peer.

We're still in contact with the ISP.
Jul 12, 16:11 PDT
Investigating - Details:
We have become aware of a potential issue slowness on GoContact platform at all LATAM Clouds. Our team is currently investigating to determine the cause and scope of this issue. Further updates will be provided as more information becomes available.

Initial Impact Assessment:
Slowness on GoContact platform

Actions Initiated:
- Incident Response Team engaged
- Initial diagnostics commenced
Jul 12, 15:56 PDT
Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

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