All Systems Operational

About This Site

Welcome to Broadvoice’s System's Status page. If there are interruptions to service, we will post it here. We recommend bookmarking this page. Additionally, you can subscribe to updates, though you will receive updates on all Broadvoice services.

As always, if you are experiencing issues with your services that aren’t detailed below, go to our knowledge base available here or call us at 888-325-5875.

Broadvoice b-hive Operational
Call Processing Operational
Call Quality Operational
Call Recording Operational
Communicator Operational
Contact Center Operational
Device Provisioning Operational
Device Registration Operational
Mobile iPhone & Android App Operational
Notifications ? Operational
Portal Operational
SIP Trunking Operational
SMS Operational
Website Operational
Virtual Fax Operational
Voicemail Operational
Broadvoice Cloud PBX Operational
Auto Attendants Operational
Call Recording Operational
Call Processing Operational
Call Quality Operational
Communicator Operational
Device Provisioning Operational
Device Registration Operational
Portal ? Operational
SIP Trunking Operational
Website ? Operational
Virtual Fax Operational
Voicemail Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 26, 2020

No incidents reported today.

Jan 25, 2020

No incidents reported.

Jan 24, 2020

No incidents reported.

Jan 23, 2020

No incidents reported.

Jan 22, 2020

No incidents reported.

Jan 21, 2020

No incidents reported.

Jan 20, 2020
Completed - The scheduled maintenance has been completed.
Jan 20, 23:17 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 23:00 PST
Scheduled - We will be performing a Session Border Controller upgrade on the LA data center SIP trunking endpoint 206.15.150.13 during this period. SIP trunking customers using this IP may experience a brief loss of service. The Boston data center IP 206.15.130.13 will not be affected and customers properly configured to use both endpoints should fail-over.
Jan 20, 08:56 PST
Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020

No incidents reported.

Jan 16, 2020

No incidents reported.

Jan 15, 2020

No incidents reported.

Jan 14, 2020
Completed - The scheduled maintenance has been completed.
Jan 14, 23:32 PST
Update - This maintenance is being postponed until tomorrow night (1/14/2019)
Jan 13, 12:40 PST
Scheduled - We will be performing a Session Border Controller upgrade on the Boston data center SIP trunking endpoint 206.15.130.13 during this period. SIP trunking customers using this IP may experience a brief loss of service. The LA data center IP 206.15.150.13 will not be affected and customers properly configured to use both endpoints should fail-over.
Jan 8, 09:22 PST
Jan 13, 2020
Resolved - A fix was implemented at 12:00 PM PST today to notifications on the b-hive platform. After monitoring for 30 minutes we believe that this issue is now resolved. All customers should be able to make outbound calls, receive inbound calls and see status notifications for on and off-hook along with Call Park.

We apologize for the inconvenience.
Jan 13, 12:35 PST
Identified - We restored call processing and are working on restoring device subscriptions.
Jan 13, 12:15 PST
Update - Beginning at approximately 8:56 AM PST we began investigating an issue affecting inbound and outbound call processing on the b-hive platform, which was due to an increase in subscriptions impacting CPU. At 9:08 AM PST, the engineering and development teams were able to implement a fix to enable inbound and outbound calling. In doing so, it became necessary to turn off subscriptions, which impact the status indicator lights on phones. At approximately 11:00 AM PST the team – in an attempt to restart subscriptions – reverted the initial changes. However, that caused a challenge with outbound calling, which was resolved at 11:10 AM PST.

Currently, b-hive customers can make inbound and outbound calls. However, the status notification on the phone that lets you know if someone is on or off-hook does not work. The status indicator also impacts call park, since the light will not blink showing that a person is on-park, resulting in the appearance of a dropped call.

We are working on SIP subscriptions and will update you by 1:15 PM PST.
Jan 13, 12:13 PST
Update - The issue affecting call processing has been resolved. Inbound and outbound calls are now successful. However we are now seeing an issue affecting subscriptions which impacts presence for call parking. We are investigating this issue.
Jan 13, 09:08 PST
Investigating - We are currently investigating an issue affecting how calls are processed on the bhive platform.
Jan 13, 08:56 PST
Jan 12, 2020

No incidents reported.