Call Center Stats Display Issues

Incident Report for Broadvoice

Resolved

This incident has been resolved.

Posted May 15, 2019 - 09:31 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 14, 2019 - 18:42 PDT

Update

We are continuing to work on a fix for this issue.

Posted May 14, 2019 - 17:11 PDT

Update

We have found solution and are working to resolve issue. Next update to be provided today at 5 PM PST.

Posted May 14, 2019 - 12:02 PDT

Identified

We have identified an issue that is causing Contact Center call center stats to not display for some customers. Engineers are working to resolve the issue.

Posted May 14, 2019 - 09:56 PDT

This incident affected: North America :: b-hive (Contact Center).