Service Degradation Affecting Customer Using Polycom Devices Going Offline

Incident Report for Broadvoice

Resolved

This incident has been resolved.
Posted Sep 29, 2026 - 07:38 PDT

Update

We are continuing to work on a fix for this issue.
Posted Sep 28, 2026 - 14:25 PDT

Identified

The issue has been identified and a fix is being implemented.
Posted Sep 28, 2026 - 07:57 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 27, 2026 - 21:35 PDT

Identified

We are currently investigating a service degradation with a subset of users with Polycom devices going offline.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Posted Sep 27, 2026 - 18:23 PDT
This incident affected: North America :: b-hive (Device Provisioning, Device Registration).
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