Broadvoice Status - Cloud 7 PT - Agents in inconsistent states.

Cloud 7 PT - Agents in inconsistent states.

Incident Report for Broadvoice

Resolved

Resetting the data source for the dashboards has restored everything to normal.

Posted Jun 25, 2024 - 01:36 PDT

Investigating

Details:
Dashboards have incoherent information about agent states.

Initial Impact Assessment:
Dashboards is presenting old information

Actions Initiated:
- Incident Response Team engaged
- Initial diagnostics commenced

Posted Jun 25, 2024 - 01:21 PDT

This incident affected: EMEA :: GoContact (Portal).