Delays in Contact Center Statistics in Portal

Incident Report for Broadvoice

Resolved

This incident has been resolved.

Posted Sep 23, 2019 - 14:09 PDT

Update

We are continuing to monitor for any further issues.

Posted Sep 23, 2019 - 14:03 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 23, 2019 - 13:26 PDT

Identified

Contact Center customers may experience delays in viewing call statistics in the Portal. Engineers have identified the issue and are working to resolve.

Posted Sep 23, 2019 - 11:51 PDT

This incident affected: North America :: b-hive (Contact Center, Portal).