CenturyLink is working to repair the fiber cuts within their network that caused widespread degradation across the Internet as a whole today including network carriers and software as a service providers like Broadvoice.
Our upstream Internet providers have worked to route around the issue wherever possible and similarly many local service providers that provide Internet connectivity to end users have made similar changes. As a result, are not receiving new reports of issues and we are seeing performance improvements for most customers.
If you continue to see an issue, we recommend reporting the issue to your Internet provider as well to ensure they have taken measures to route around the issues as well. Broadvoice customers working from home may also want to try to reboot their service providers modem or router as this can often reset connectivity to the Internet.
Our network engineers will continue to closely monitor and work with the upstream carrier until they have full resolution. We will provide further updates as we receive more information.
More information is available on Down Detector: https://downdetector.com/status/centurylink/