We received a report of intermittent access issues with the GoContact platform. After investigation by our engineering team, we identified that one of the GoContact servers had stalled and become unresponsive, which was causing the reported issues. The affected server has been removed from the platform, and the system is now stable with no further disruptions observed. At this time, the incident does not appear to be related to the planned intervention performed earlier.
Posted Jan 07, 2026 - 06:26 PST
Monitoring
Client confirmed that the problem is solved. Still working on us-la-coresite-cloud1-g3-vpn.
Posted Jan 07, 2026 - 06:03 PST
Identified
us-l1-cloud1-g3 it's not available, this is why we have the intermittent issues
Posted Jan 07, 2026 - 05:40 PST
Investigating
We are currently investigating this issue.
Posted Jan 07, 2026 - 05:33 PST
This incident affected: North America :: GoContact (Portal).