Intermittent Calling issues

Incident Report for Broadvoice

Resolved

This incident has been resolved.

Posted Mar 22, 2022 - 10:19 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 22, 2022 - 08:18 PDT

Update

We are implementing a fix now and will begin monitoring to confirm calls are processing successfully.

Posted Mar 22, 2022 - 08:08 PDT

Update

Issue identified and a fix is being worked on. Estimated time for service recovery: 1 Hour.

Posted Mar 22, 2022 - 08:00 PDT

Update

Issue has been identified and a fix is being provided. ETR 1 Hour.

Posted Mar 22, 2022 - 07:59 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Mar 22, 2022 - 07:39 PDT

Investigating

We are investigating reports of inbound and outbound call processing issues on the B-hive platform.

Posted Mar 22, 2022 - 07:06 PDT

This incident affected: North America :: b-hive (Call Processing).